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Author Archives: Admin

Guests Embrace Websites and Social Media

The UK Customer Satisfaction Index (UKCSI), the national measure of customer satisfaction published by the Institute of Customer Service, found that 44% of customers – the highest proportion in any sector surveyed – used online methods for their last transaction ...

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Significant Growth In Inbound Tourism Across Britain

VisitBritain has commented on figures released by the Office for National Statistics, showing that inbound tourism has grown across all of Britain’s nations in 2013. Christopher Rodrigues, Chairman of VisitBritain commented on the strong results: “We are delighted with these ...

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Spirit Drinks Industry Guide Published

A new industry guide to good hygiene practice for spirit drinks is available to order from The Stationery Office (TSO). Produced by industry, on behalf of the Scotch Whisky Association, the guide aims to help processors to comply with food ...

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