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Customer Service ‘Is Only Differentiator’

Customer service is the only way travel companies can stand out from their competitors, according to an Aspire Business Breakfast panel. Jo Causon, chief executive of the Institute of Customer Service, said changes in today’s consumers and the increasing role ...

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Tasty Honour For Shepherd Neame Chef

Shepherd Neame’s tenanted food development chef Carol Haime triumphed at this year’s British Barbecue Battle. Carol, who has worked for the Faversham-based brewery for two years, won the Pubs and Bars category in the competition, held at Blenheim Palace near ...

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