Conduct an online search for mobile and online ordering technology and you will likely find stories that mention Chipotle, Subway and Starbucks, not L’escargot or Le Gavroche. It’s a shame in a way because, despite these quick service venues being ...

As hospitality industry professionals enter one of the busiest trading periods of the year, having a good grasp of financial performance and a keen eye on how they measure up to competition will ensure that improvements in revenue also mean ...

As we continue to see a shift and convergence of shopping and hospitality experiences, with an emphasis on this being an evening activity; retail, dining and hospitality brands must start to embrace new forms of customer engagement and technology solutions. ...

In today’s hospitality environment, people want to be served as quickly and efficiently as possible. Having the right point of sale (EPoS) system is vitally important – to help support speed of service, but also to attract customers, and to ...

Those of us involved in the food allergen analytical community are constantly striving to improve allergen detection methods. One of the areas of focus recently has been to investigate how we can enhance the detection of allergens present in processed ...

Security in the hospitality industry has never been more important. For many hoteliers – particularly the larger, branded chains – the role of security has fallen under a single management point – for example the Chief Security Officer (CSO). However, ...

The UK finds itself in tumultuous times – uncertainty has become somewhat the norm. Questions are being raised around the implications of Brexit – ranging from the devaluation of the pound and the resulting increase in operating costs, to securing ...

Key Performance Indicators (KPIs) are a useful tool to assist in assessing the effectiveness of various functions and processes in achieving an organisation’s goals. By analysing performance measurements, hotels are able to identify where they can take action and make ...

With summer upon us, if you haven’t already given your place a bit of a spruce up there still time. According to reports (reported in this edition) the multi outlet-casual dining sector shows no signs of slowing down. And of ...

As we continue to see a shift and convergence of shopping and hospitality experiences, with an emphasis on this being an evening activity; retail, dining and hospitality brands must start to embrace new forms of customer engagement and technology solutions. ...