Recognised as Top Performing Hotels as Reviewed by Travellers on the
World’s Largest Travel Site
The four star rated, Harbour Heights Hotel on Sandbanks, Poole and the Chine Hotel in Bournemouth, part of the FJB Hotel Group, today announced that they have both received TripAdvisor® Certificate of Excellence awards. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
FJB Hotels are a family owned collection of four individual and luxurious hotels positioned along the beautiful South coast of England in Bournemouth and on Sandbanks in Poole. Winning the awards for the Group was Bournemouth based, The Chine Hotel; a three star establishment secluded in acres of beautiful gardens and only a few minutes’ walk from Bournemouth beach. Also scooping the prize is the Harbour Heights Hotel; a boutique style four star awarded hotel located in Sandbanks, Poole
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
John Butterworth, Managing Director of FJB Hotels commented,
“There is no greater seal of approval than being recognised by one’s customers. Winning TripAdvisor Certificates of Excellence for two hotels within the group is a huge source of pride and motivation for our entire dedicated team. On behalf of the Chine and Harbour Heights Hotel we’d like to thank all of our past guests who completed reviews.”
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”