Hand Picked Hotels, the independent group of country house hotels and spa resorts, has awarded New Hall Hotel & Spa its Hotel of the Year in recognition of an outstanding performance throughout 2017.
At more than 800 years old, the historic country house hotel located in Sutton Coldfield, Birmingham, was selected from the Hand Picked portfolio of 20 hotels located across the UK and the Channel Islands.
The accolade was presented to New Hall’s General Manager Jonathan Squire during the annual awards ceremony held this year at Hand Picked’s Buxted Park Hotel in Ashdown Forest, East Sussex.
Attended by more than 75 guests, including the Hand Picked Hotels’ Board of Directors, senior team, general managers and colleagues from across the group, Julia Hands, Chairman & CEO of Hand Picked Hotels commented on the achievement: “I am delighted for the team at New Hall following a year of exceptional results across all aspects of hotel operations from guest satisfaction to employee engagement.”
“In addition to delivering a solid financial performance, New Hall Hotel has enjoyed ongoing positive feedback from guests who praised the team for their warm welcome, attentive service and delivering a consistently high quality dining experience in particular. The hotel has also been meticulously maintained by the team to ensure the 13th century manor house and grounds are beautifully presented and New Hall has achieved the top score across the portfolio for employee retention and satisfaction, an area which is incredibly important.”
Jonathan Squire commented, “On behalf of everyone at New Hall Hotel, I am thrilled to receive this award in recognition of all the hard work and dedication of the team. New Hall is a very special hotel both in terms of its unique façade and grand interior spaces but also in the friendly and informal environment we work hard to maintain. Everyone here is committed to ensuring our guests feel welcome and at home during their visit, from our leisure guests to our conference delegates, wedding parties and those joining us for afternoon tea, so to have such positive feedback from our guests across all sectors of our business is hugely rewarding.”