The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing exemplary guest experiences, and to highlight and publicise this achievement to a world of travellers.
In discussing the Awards, Johannes Thomas, Managing Director at trivago N.V., said: “As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”
All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.
This year, the best value for money in the UK can be found at St Michael’s Guest House in Scarborough.
Whatever the season or occasion, family-run Victorian guest house aims to make everyone’s stay enjoyable and relaxing by giving a traditional service. Owners Dee and Glyn had this to say about providing award-winning value: “As trivago is one of the best known and respected international websites that travellers turn to when planning a stay away from home it is a huge honour that we should be associated with them and even more amazing to win an award. We don’t feel that we do anything special here at St Michael’s just be ourselves. We offer clean and comfortable accommodation and a good locally sourced breakfast at reasonable prices. Our main aim is for our guests to feel relaxed in a happy atmosphere; as if they are visiting friends.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in the UK:
This year, the number one 3-star hotel in the UK is Cedar Manor in Windermere.
Set in mature gardens with the beautiful cedar tree that the hotel takes its name from, Cedar Manor is renowned for its friendliness with a relaxed and informal feel.
On receiving the award-winning hotel, owners Caroline and Jonathan Kaye said: “We’re just a small hotel – ten rooms including a detached suite – but we’ve proved that small is beautiful. We’re lucky to be in the most beautiful part of the country and we’ve created a haven of tranquil luxury to match our landscape. We know that the trivago Awards recognise those hoteliers who deliver an exceptional experience to their guests, and that’s what we strive to achieve. Each year we invest in our hotel and in our staff to keep on getting better and better, talking to our guests, listening to our guests, paying attention to the tiny details.”
This year, the number one 4-star hotel in the UK is The Clontarf Hotel in Llandudno.
Located on the peaceful West Shore at the foot of the Great Orme, the family-run hotel offers unique styled rooms with lovely views of the sea.
On receiving the award, owners Mark and Joni Stubbs said: “We are delighted to have been selected by trivago to have been the number one 4-star hotel in the UK. We take a relaxed and informal approach to hotel management and want all guests to feel comfortable but with all the modern comforts of today’s hotel environment. We look forward to welcoming many more trivago guests in the future.”
The top-rated 5-star hotels
Just like last year, the number one 5-star hotel in the UK is Hotel 41 in London.
Boasting one of London’s prime locations, attentive staff and striking rooms, 41 offers an unforgettable hotel experience.
Digital Marketing Manager, Edward Boulton, acknowledged the team for providing an exceptional service to their guests: “At Hotel 41, ‘No request too large, no detail too small’ is our ethos, and our warm, thoughtful and personalised service is something we pride ourselves on. Our team go above and beyond to provide five-star service to each and every guest, ensuring that a stay at Hotel 41 is remembered for more than just the luxurious décor. We’re incredibly honoured to receive this trivago Award which recognises our commitment to our guests’ experience.”
The top-rated alternative accommodation
This year, the number one best alternative accommodation in the UK is The Arthington Guest House in Blackpool.
Known for their outstanding service, rich complimentary breakfast, and proximity to the promenade and attractions.
Owners Steve and Elaine pride themselves on providing the highest standards of comfort. They said: “We are over the moon that for the third year running we have been nominated for the trivago Awards. We have been running The Arthington in Blackpool since 2006 and its success has been down to hard work and not resting on our laurels. Trying to cater for the modern guest, whilst realising our limitations is our honest approach to the way we do our business. A big thank you to all the guests both old and new who have posted reviews about us, we would not be a success without them.”
The top-rated chain hotels
The hotel chains with the best collective ratings across the UK this year are The Montcalm Hotels, Principal Hotel Company and Corus Hotels.
The number one hotel within The Montcalm Hotels in the UK is The Montcalm London Marble Arch.
Sitting grandly at the top of Park Lane, The Montcalm London Marble Arch promises the luxury lifestyle and individually tailored guest experience.
Upon winning the award, Managing Director, Ramesh Arora had this to say: “At the Montcalm we consider hospitality an art form, and we’re always pioneering new ways to enjoy it. It’s how we not only keep standards consistently high but also keep the guest experience constantly fresh and rewarding. We’re thrilled to receive this award from trivago for the Montcalm London Marble Arch because it recognises the dedication of all our staff in perfecting their art.”
This year, the top-rated hotel of the Principal Hotel Company in the UK is The Principal York.
Tracy Harrison, General manager said: “It is a huge honour to be recognised by trivago – one of the world’s most trusted travel comparison websites – following the £20m refurbishment and revival of York’s historic grande-dame railway hotel.
What’s more, to receive an accolade that has been based solely on ratings and reviews from trivago’s global network of savvy travellers, would only provide our team with a feeling of extra achievement. In order to deliver a unique guest experience, we combine unique local heritage with a modern take on traditional British hotel service that is intuitive to guest needs. Our people are key to our rebirth and so we introduced a new dedicated guest relations team who are empowered to surprise and delight each of our guests in some way during their stay, exceeding the expectations of our star-rating.“
Finally, the number one hotel within Corus Hotels in the UK is Laura Ashley The Manor in Elstree.
Situated in landscaped gardens within 10 acres of natural woodland and views overlooking the Hertfordshire countryside, Laura Ashley The Manor Hotel is known for charming Tudor style exterior and stylish contemporary interior décor.