Alcohol education charity Drinkaware, in partnership with CPL Training Group, is launching a new alcohol vulnerability awareness e-learning course designed to educate employees in on-trade and entertainment venues about the potential risks and vulnerabilities for customers who are drunk.
The training will be of benefit to bars, clubs or venues where alcohol is sold and is suitable for staff who work inside venues in customer-facing roles including bar staff, glass collectors, and first aiders.
Based on the successful work of Drinkaware Crew, the course is designed to give smaller venues and bar staff the skills and knowledge to identify alcohol-related vulnerability and to help them take action to help protect customers from coming to harm. The training is designed to be an accessible, informative complement to the employer’s own policies and guidance; to raise staff awareness of the risks associated with drunkenness; and to help staff consider what they can do to help keep customers safe.
Drinkaware’s alcohol vulnerability awareness e-learning course is endorsed by the British Institute for Innkeeping.
Elaine Hindal, Drinkaware Chief Executive, said:
“Drinkaware is committed to working alongside the on-trade and entertainment industry to find new and innovative ways to help tackle the harms caused by alcohol and to help keep people safe on a night out.
“This online course complements our successful Drinkaware Crew initiative to help reduce the effects of drunkenness in the night time economy, to the benefit of consumers, venues and local communities.
“We have been encouraged by the positive response from licensing authorities, nightclubs, music venues and sports bodies across the UK to the Drinkaware Crew scheme. Drinkaware’s alcohol vulnerability awareness e-learning has built upon this success to help equip staff in all venues where alcohol is sold with the skills and knowledge to keep their customers safe.
“We are delighted to be working with leading training provider CPL Training Group on this new venture.”
Daniel Davies, CPL Training Group Chief Executive, said:
“We have seen various policing and control measures introduced to the admission process at venues which fail to take into account the people aspect of hospitality.
“This course is about tackling the vulnerability that may arise when people have had too much to drink in a way that’s personable, goes with the grain of hospitality and with the ultimate aim of safeguarding customers out of harm’s way.
“It’s been a pleasure to establish a strong working relationship with Drinkaware on the issue of vulnerability, and we hope to see venues take action with this new course.”
Cost is £20 +VAT per head. Discounts can be negotiated for bulk purchases. To find out more please contact firstname.lastname@example.org.