Stunning Lake District Arts & Crafts gem, ‘Nanny Brow’, is celebrating five years as one of the region’s most successful accommodation providers. Opening in 2011 following a period of extensive refurbishment, the luxury five-star establishment is recognised as one of the finest historical properties in the county. Its five-year anniversary marks the end of one of their busiest seasons ever, with an increase in turnover of more than 10% on 2015.
Renowned for their first-class service and quality product, Nanny Brow has been acknowledged with a flurry of nominations and awards over the years. In October 2015, Manager and family member, Emma Robinson, was nominated for ‘Front of House Manager of the Year’ at the ‘Boutique Hotelier Personal Service Star Awards 2015’, in London. In November 2015, Nanny Brow was named in the top 20 North West Hotels by travel site ‘Trivago’, scoring an impressive 93.66 out of 100 and was a finalist for 2016’s ‘Family Business of the Year’. And in June of this year, they were named Cumbria’s ‘Best Luxury Boutique Hotel 2016’ at the Hotel and Spa awards.
Nanny Brow has also been awarded a CBEN gold award for environmental sensitivity in renovation and operation, and recognition of their five-star gold status by the AA for three years running, plus inclusion in the Michelin and Good Hotel guides.
“We are very excited to have reached such a significant milestone and delighted that business is better than ever,” said custodian, Sue Robinson. “We have worked extremely hard to restore Nanny Brow to its former glory as one of the county’s most important arts and crafts properties; customer service and excellence are at the heart of everything we do here and clearly, this has come across to those who have stayed with us. We look forward to another five years ‘at the top’!”