Hospitality & Leisure Employees Rank 2nd On The Workplace Happiness League Table

On International Day of Happiness, a new nationwide survey of British workers reveals appreciation is key to the happiness of the nation’s employees with 80% saying that feeling appreciated is important to their happiness at work – ahead of salary (58%) and feeling trusted (55%). However, the survey also reveals there is work to be done to boost workplace happiness, with less than half (45%) of employees saying they actually feel appreciated and only two-thirds (67%) saying they are happy at work.

The Happy Office Survey, from workplace consultants, Peldon Rose rates the happiest sectors to work in with construction and manufacturing topping the league table with nearly 8 in 10 (78%) saying they are happy at work, followed by media and communications (72%), and hospitality and leisure (72%).

At the bottom of the league table is retail, with only 54% of retail workers reporting that they are happy at work, below IT and telecoms (66%) and education (67%).

Workplace Happiness League Table

Percentage of employees who say they are ‘happy’ or ‘very happy’ at work:

1 Construction and manufacturing 78%
2 = Media and communications 72%
2 = Hospitality and leisure 72%
4 Medical and health 70%
5 Real estate / property 69%
6 = Finance 68%
6 = Legal 68%
8 Education 67%
9 IT and telecoms 66%
10 Retail 54%


Survey Highlights:

  • Key to happiness:  80% of people say that feeling appreciated is important to their happiness at work, ahead of salary (58%) and feeling trusted (55%) but only 45% of employees actually feel appreciated by their company
  • Demonstrating appreciation: Training and development (80%), tools and technology to do the job efficiently (79%), full kitchen facilities (59%) and quiet zones to concentrate (59%) are all considered important in making people feel appreciated at work.
  • Happiest workers: Construction and manufacturing workers are the nation’s happiest; 78% are happy at work compared with 67% of employees nationally.  Over half (54%) of workers in this sector feel appreciated by their company, compared with 45% nationally, and they are most likely to agree that they have the right tools and technology to do their jobs (66% vs 55% nationally).
  • Least happy workers:  Those working in retail are the nation’s least happy employees, with only 54% saying they are happy at work.  Retail workers are least likely of all sectors to say they feel appreciated by their company (34% vs 45% nationally) and are least likely to have the right tools and technology to do their jobs (47% vs 55% nationally).  Retail employees are also most likely to be concerned by a negative work culture such a bullying, 45% are worried

About this vs 36% nationally.

  • Young and happy:  Generation Z (18-24) – the office’s youngest workers – are the happiest, with 72% saying that they are happy at work, vs 67% nationally. Gen Z’s are much more likely to think a good company culture (71% vs 48% nationally) and a great office environment (66% vs 49% nationally) are important to their happiness at work

Based on Peldon Rose’s expertise as workplace consultants and feedback from the survey, the company has created four key initiatives for businesses to help tackle the barriers to happiness in the workplace and create a more contented workforce:

  • Happy (work)space: half of respondents (49%) claim having a great office environment is important to their happiness at work, but only a quarter (25%) say a good workplace environment is a current positive about their work.  Different office personalities will have different requirements from their working environment and employers should conduct a workplace survey to discover what their employees want and need from their workplace and introduce the required changes. Small additions  can make a big difference and relatively simple steps such as ensuring more natural light and using space more efficiently can really improve a working environment as well as demonstrate to employees that they are being listened to.
  • Invest in tech:  While having the right tools and technology to do the job properly (79%) is a leading factor in helping people feel appreciated at work, only 55% of employees state that they have this. Employers must ensure that workers’ jobs are being helped not hindered by investing in the technology that will best support employees to do their jobs.  The right technology will also enable employees to work flexibly and maximise all available office space, including quiet and communal areas.
  • Encourage friendships at work: More people consider ‘friendships at work’ (63%) as a current positive about their work than any other factor – ahead of flexible working (43%) and rewarding work (36%).  To build on this, employers should ensure that the workplace is actively helping to develop friendships as two-thirds of employees (67%) say communal social spaces and informal breakout areas (64%) are important in helping build friendships at work.
  • Boost company culture.  The happiest workers are most likely to say that a good company  culture is important to their happiness – 55%  of construction and manufacturing workers state this vs 48% nationally – and 71% of Generation Z, the happiest age group,  agree with this.  However, nationally only 22% of workers currently state that they have a good company culture, which is something businesses must look to address.  A positive company culture will mean different things to different people so employers should engage directly with their staff through a number of methods to discover what is and isn’t working and, wherever possible, introduce meaningful change. This will help create a positive and supportive office environment around the company’s greatest asset – its people.

Jitesh Patel, Chief Executive at Peldon Rose, commented:  “Happiness is not only crucial to the mental wellbeing of employees, it is also good for business.  Happy workers will be more productive and creative and more likely to be loyal to their employers.  To improve happiness levels, it is vital that employers demonstrate their appreciation to their employees by investing in training and development, tools and technology and the right office environment.”