By Nathan Stearns, Vice President, Product Management, WEM, NICE (www.nice.com) In an industry where many customers expect 24/7 service, the contact centre is indispensable. With…
Read more...By Kelly Friel from tool and PPE experts Zoro (www.zoro.co.uk) With mental health being an important topic in the hospitality industry as of late, Kelly…
Read more...By Jay Kim, Managing Director BIXOLON (www.bixoloneu.com) The UK restaurant industry expected to grow 15% between 2022 and 2027 to £90 billion. But how are…
Read more...By Paul Kelly, Partner and Head of Employment (https://www.lawblacks.com/) Paul Kelly, Partner and Head of Employment at Blacks Solicitors shares his insight into what hospitality…
Read more...By Dan Mårtensson — VP Marketing & eCommerce Business Development, Merchant Services at Worldline (www.worldline.com) In the competitive food and beverage (F&B) industry, brands must…
Read more...By Jason Smalley, Lawyer at The Legal Director (www.thelegaldirector.co.uk) According to a recent survey by financial comparison website, NerdWallet, 55% of SMEs in the UK…
Read more...By Zhong Xu, CEO and Co-Founder, Deliverect (www.deliverect.com) “Today, inflation is a reality that the restaurant and hospitality sector has no choice but to contend…
Read more...Ben Gabbitas, Talent and Resourcing Director at Valor Hospitality (www.valorhospitality.com) explores how hospitality providers can attract the best candidates, and retain them. The hospitality industry…
Read more...By Chris Gamm, CEO at the Springboard Charity (https://springboard.uk.net/) Hospitality is an exciting and dynamic career, packed with progression and opportunity. It is a passion…
Read more...By Tracey Pankhurst, Senior CX Strategist, Reputation (www.reputation.com) Since the pandemic, the hospitality industry has had to contend with closures, staff shortages, job losses, and…
Read more...Nicky Severn from Loomis UK (www.loomis.co.uk) discusses the importance of cash in today’s society and how those in the hospitality sector can best manage this…
Read more...By Lee Jefcott, head of the Leisure and Hospitality sector group at leading independent law firm Brabners. (www.brabners.com/sectors/retail/leisure-and-hospitality) Many hospitality workers rely on customer tips…
Read more...By Waqar Shah, a Partner specialising in Tax Disputes at Kingsley Napley LLP (www.kingsleynapley.co.uk) HMRC recently fined, named and shamed 200 companies found to have…
Read more...By Ed Heaver, CEO of Serve Legal (www.servelegal.co.uk) COVID-19 changed drinking habits. Alcohol sales increased by 2% – 5% across the globe and drinkers rejoiced…
Read more...By David Hunter, The Bowden Group (www.bowdengroup.co.uk) Ok … we all know that we have been through some very difficult times over the last few…
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