Death of the Chatbot
By Patryk Luszcz, UK regional director at Profitroom (www.profitroom.com) says that hospitality needs a better AI conversation For years, hotels, pub groups and OTAs have…
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Crushed By Compliance? What EPR Means For Hospitality
By Melissa Haskell, regulatory partner at Knights (www.knightsplc.com) The introduction of the United Kingdom’s Extended Producer Responsibility (EPR) regime in April marked a significant shift…
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Rachel Seagrove, Director of Advisory Services from Wavenet
By Rachel Seagrove, Director of Advisory Services from Wavenet (www.wavenet.co.uk) As UK hospitality operators battle rising costs, staffing challenges and tighter margins, smart connectivity is…
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What Are The Implications Of The Supreme Court Decision On Biological Sex For The Hospitality Industry
By Ben Stepney, Partner in the Employment team at Thomson Snell & Passmore (https://ts-p.co.uk/) The hospitality industry may feel as thought it has enough on…
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The Business Distress Index – A Worrying Picture for British Pubs
By Chris Bristow, Real Business Rescue (www.realbusinessrescue.co.uk) The Business Distress Index published by Real Business Rescue, paints a worrying picture of the financial health of…
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Death of the Chatbot
Patryk Luszcz, UK regional director at Profitroom (www.profitroom.com) says that hospitality needs a better AI conversation For years, hotels, pub groups and OTAs have relied…
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16 May: A Wake-Up Call for the Hospitality Sector
Philip Rayner, Founder and MD of Glebe Farm Foods Every year, International Coeliac Disease Awareness Day on 16th May shines a light on a condition…
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The Employment Rights Bill: A Legal Minefield Or A Step Towards Fairer Workplaces?
By George Miller, employment law specialist at national law firm Roythornes Solicitors (www.roythorne.co.uk) The Employment Rights Bill marks one of the most significant overhauls in…
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Editor’s Viewpoint: A Welcome Interest Rate Cut—But Will It Be Enough? (Of Course Not)!
By Peter Adams, Editor, CLH News. Yesterday’s (February 6) announcement from the Bank of England regarding an interest rate cut is undoubtedly welcome news for…
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Hotel Commercial Catering Buying Guide
When you’re starting a new commercial kitchen in a hotel, it’s essential that you choose pieces of hotel commercial catering equipment that allow your mealtime…
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Editor’s Viewpoint: The Looming Tourist Tax – Yet Another Blow to Hospitality (And the Public)
By Peter Adams, Editor, CLH News. Reports that Chancellor Rachel Reeves is considering introducing a tourist levy have, unsurprisingly, sparked outrage from industry leaders and…
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Improving Customer Service
Customer service is the backbone of the hospitality industry. A single interaction can turn a casual visitor into a loyal advocate or a disgruntled customer…
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The Future of Hospitality: Are You Ready for the Labour Government’s Bold Changes?
By Katie Deem, Head of Hospitality, Leisure & Travel at 4C Associates. Katie is a seasoned procurement leader Drawing on her extensive expertise in procurement…
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AI: Beyond Automation To Collaboration
As we close out a transformative year, Peter Moore, CEO and founder of Lolly, shares his thoughts on 2024’s key trends and innovations while looking…
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Expert Shares 6 Alfresco Tips To Help Your Business Flourish During The Summer
With summer now here, bringing warmer weather, Brits will be excited about the possibility of enjoying alfresco dining at their favourite restaurants and food venues….
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