Cooking Suites
By David Chesshire, National Accounts Manager, Blue Seal (www.blue-seal.co.uk) Blue Seal have noticed over the last few years a definite increase in demand for electric…
Read more...
Professional Comment
Battling Staff Shortages? Here’s How A Service Lift May Help
By Mark Chapman, General Manager, Stannah Microlifts Staff shortages have been a challenge for British hospitality businesses, with data from the Office for National Statistics…
Read more...
Tips For Negotiating A Commercial Lease
By Paul Davies, Head of Commercial Property at Harper James (www.harperjames.co.uk), shares some practical tips for those looking to negotiate a lower rent payment. Whether…
Read more...
Why Hospitality Contact Centres Need to Plan, Schedule, and Forecast Differently
By Nathan Stearns, Vice President, Product Management, WEM, NICE (www.nice.com) In an industry where many customers expect 24/7 service, the contact centre is indispensable. With…
Read more...
4 Ways Managers Can Support Mental Wellbeing In Hospitality Workers
By Kelly Friel from tool and PPE experts Zoro (www.zoro.co.uk) With mental health being an important topic in the hospitality industry as of late, Kelly…
Read more...
Transforming Efficiency and Customer Experience within Hospitality
By Jay Kim, Managing Director BIXOLON (www.bixoloneu.com) The UK restaurant industry expected to grow 15% between 2022 and 2027 to £90 billion. But how are…
Read more...
How Holiday Leave And Pay Should Be Calculated For Part-Year Workers
By Paul Kelly, Partner and Head of Employment (https://www.lawblacks.com/) Paul Kelly, Partner and Head of Employment at Blacks Solicitors shares his insight into what hospitality…
Read more...
Serving Up The Perfect CX Strategy For Your Food and Beverage Brand
By Dan Mårtensson — VP Marketing & eCommerce Business Development, Merchant Services at Worldline (www.worldline.com) In the competitive food and beverage (F&B) industry, brands must…
Read more...
Allergy Insights: The Implications for Food Business
By Rob Easton, Head of Environmental Health at Shield Safety (www.shieldsafety.co.uk) Research published by Dr Hazel Gowland unveiled prosecutions for food allergen incidents increased almost…
Read more...
How Restaurants Can Fight Inflation and Boost Customer Loyalty
By Zhong Xu, CEO and Co-Founder, Deliverect (www.deliverect.com) “Today, inflation is a reality that the restaurant and hospitality sector has no choice but to contend…
Read more...
Retention In Hospitality: Building An Attractive and Engaging Work Environment
Ben Gabbitas, Talent and Resourcing Director at Valor Hospitality (www.valorhospitality.com) explores how hospitality providers can attract the best candidates, and retain them. The hospitality industry…
Read more...
Tackling the Pressures That Face Hospitality Workers
By Chris Gamm, CEO at the Springboard Charity (https://springboard.uk.net/) Hospitality is an exciting and dynamic career, packed with progression and opportunity. It is a passion…
Read more...
Navigating Customer Expectations: How to Optimise Brand Reputation and Drive Growth
By Tracey Pankhurst, Senior CX Strategist, Reputation (www.reputation.com) Since the pandemic, the hospitality industry has had to contend with closures, staff shortages, job losses, and…
Read more...
Is Cash Still King?
Nicky Severn from Loomis UK (www.loomis.co.uk) discusses the importance of cash in today’s society and how those in the hospitality sector can best manage this…
Read more...
HMRC Fines Well-Known Employers Over Minimum Wage Breaches
By Waqar Shah, a Partner specialising in Tax Disputes at Kingsley Napley LLP (www.kingsleynapley.co.uk) HMRC recently fined, named and shamed 200 companies found to have…
Read more...