All I Want For Christmas Is… Good Customer Experience
By Oyin Bamgbose, Vice President at Infinity (www.infinity.co/uk/) With the festive period fast approaching, customers are researching the best spots for the family holiday, work
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Professional Comment
Kitchen Automation to Serve Up Greater Food Quality in Tougher Times
By Amelia Jonas, Karakuri’s Director of Product (www.karakuri.com) Many factors go into consumers’ decisions to choose a brand to dine with, but, unsurprisingly, the taste
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Nelson Hotels & Inns Change Up Energy Saving Strategies As Bills Continue To Rise
Nelson Hotels & Inns, an award-winning collection of family-run hotels, inns, and restaurants across Cheshire, has recently revealed it will potentially see an overall annual
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Hospitality Expert Predicts Key Restaurant Trends for 2023
As 2022 comes to a close, it’s time to look ahead to what trends will be cropping up on the restaurant scene next year. Here,
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The Importance of Local Community in an International Industry
By Giles Fuchs, owner of Burgh Island Hotel (www.burghisland.com) Hospitality is understandably inclined towards the international — as an industry, we rely on a steady
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World Cup Licensing: The Government’s Own Goal
By Melissa Toney, food and drink specialist at law firm, Shakespeare Martineau (www.shma.co.uk) The hospitality sector has been hit hard over recent years by the
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A Zero Hours Time Bomb? How to Work Out Holiday Pay Under New Rules
By Gareth Matthews, employment law partner at MLP Law (www.mlplaw.co.uk) As we enter the busy Christmas season, hospitality businesses should beware of new changes to
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Next Step in Keeping Business Costs Down – Digitising the Supplier Order Process with Choco
By Alex Kiely, General Manager of Choco UK (https://choco.com/uk/) The UK food industry has a real appetite for tech. It’s adventurous. Many of us know
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Soaring Energy Bills Add Misery To The Struggling Hospitality Sector
By Kunal Sawhney, CEO of Kalkine (www.kalkine.co.uk) The outlook for the hospitality industry in the UK has been darkening gradually amid the rising cost of
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Should We Have Respectfully Closed?
By Rebecca Page-Tickell, Lecturer at UEL (www.uel.ac.uk) It is now around two months since the death of Queen Elizabeth II. As I write this death
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National Insurance Contributions Reversal – What Can Employers Do Now?
By Bhanu Dhir, Group CEO of employment support specialists at Steps To Work (www.stepstowork.co.uk) Bhanu Dhir, Group CEO of employment support specialists, Steps To Work,
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How Memes Can Be Used To Motivate Employees, Strengthen Brand Awareness, And Improve Engagement
By Max Kraynov, Group CEO of FunCorp, an entertainment tech developer Driving engagement, whether it be an internal initiative, or a social media campaign, can
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Commercial Property Opportunities in an Unstable Economy
By Tom Beak, Senior Associate, Kingsley Napley’s (www.kingsleynapley.co.uk) The past year has seen the Hotel, Pub and Restaurant sector of the hospitality industry continue to
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The Pros and Cons of EV Charge Ports for Hotels
By Andrew Grover, the founder and CEO of Advantage Utilities (www.advantageutilities.com) Recharging Revenues: the case for EV charging points With the hospitality industry still recovering
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Maximising The Benefits Of Your CSR
By Carly Sells, Director at Charity Escapes (www.charityescapes.com) The hospitality sector is advised that embracing corporate social responsibility (CSR) is good for business. However, many
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