Avoid Losses, Increase Profits and Build Relationships
Offering your customers the best possible customer service is key to building trust and relationships. It will also increase profits, encourage repeat visits, and offer…
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Technology and Software
Picasso Digital PM
Picasso Digital PM is the hotel system of the future. Already incorporating a high-powered AI led reception module, the development of the fully incorporated Bar…
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Improving Customer Service
Customer service is the backbone of the hospitality industry. A single interaction can turn a casual visitor into a loyal advocate or a disgruntled customer…
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AI: Beyond Automation To Collaboration
As we close out a transformative year, Peter Moore, CEO and founder of Lolly, shares his thoughts on 2024’s key trends and innovations while looking…
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Vista Technology Support: Your Trusted Partner
Discover how Vista Technology Support can help you grow your business, enhance your customer experience, and streamline your operations. Vista provides a comprehensive package of…
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Exceeding Customer Expectations
Hospitality should be based on exceeding customer expectations. The better the operator does to impress its customers, the better its reputation and customer retention. Unfortunately,…
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Preventing Dine & Dash with CardsSafe
It’s a good idea to hold customers’ bank cards securely while they run a tab to ensure they don’t make off with payment. The hospitality…
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Majority of UK Hotel Arrivals Came from Overseas in 2023, Signalling Return of International Travel Despite Higher Prices: SiteMinder
A new report by SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, shows that the UK hotel…
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