Business News

All the latest business news for pubs, bars, clubs, restaurants and hotels in the UK hospitality sector and licensed on-trade.

Business NewsHospitalityHospitality WorkersHotelsLeisureProfessional CommentRestaurants

New Customer Service Survey Shows Gulf Between Hospitality Business Belief and Customer Experience

A new report by Moneypenny, the leading customer conversations company, shows that across every form of contact, hospitality companies scored themselves significantly higher for customer service than customers do. 

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Business NewsHospitalityHospitality WorkersHotelsLeisureProfessional CommentPubsRestaurants

Rising Compliance Risk: What the New Visa Rules Mean for Hospitality

World Cup screenings, warm-weather weekends and peak holiday demand have brought a welcome increase in trade for pubs, restaurants and hotels. Venues are extending opening hours, adding extra shifts and adjusting rotas to cope with demand.

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