Noisy Pubs And Restaurants Risk Losing Gen Z Customers, Research Finds
New research by Oscar Acoustics has found that two-thirds (66%) of UK adults would use an acoustic comfort rating when deciding where to eat and drink.
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Professional Comment
New Customer Service Survey Shows Gulf Between Hospitality Business Belief and Customer Experience
A new report by Moneypenny, the leading customer conversations company, shows that across every form of contact, hospitality companies scored themselves significantly higher for customer service than customers do.
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Tipping Compliance: What the Withdrawal of the Draft Code Means for Employers
The Government has withdrawn the draft revised Code of Practice on tips without explanation, creating uncertainty around proposed worker consultation requirements.
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Rising Compliance Risk: What the New Visa Rules Mean for Hospitality
World Cup screenings, warm-weather weekends and peak holiday demand have brought a welcome increase in trade for pubs, restaurants and hotels. Venues are extending opening hours, adding extra shifts and adjusting rotas to cope with demand.
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What Could an Andy Burnham Government Mean for Business Rates and Impact Retail and Hospitality?
With the former mayor of Manchester, Andy Burnham winning the Makerfield by-election and set to parachute himself into Parliament for a leadership contest against Kier Starmer, commentators are asking what the impact on the economy could be should he succeed in his plan and become Prime Minister.
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Prevent and Protect: What Martyn’s Law Means for Hospitality
We’re halfway through the implementation period for Martyn’s Law, which means certain premises and events now have one year to ensure they meet the requirements…
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Preparing For The Employment Rights Act: What Hospitality And Leisure Employers Should Be Doing Now
By Rebecca Hughes, Associate Solicitor, employment team, Birketts LLP The Employment Rights Act introduces a wide range of reforms which will come into force in…
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Spring Into Summer: How Pub Banners Turn Beer Gardens into Profit-Driving Destinations
As the days grow longer and the first pints spill into sunlit beer gardens, Britain’s pubs and hotels enter their most important trading season. Spring…
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Is Pub Tax Relief Too Highly Rated?
By Colin Johnson, partner at MHA (www.mha.co.uk) The UK government’s proposed watering down of the planned business rates rise for pubs follows a turbulent period…
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Gastronomy 2026: École Ducasse Deciphers the Major Trends Shaping Tomorrow’s Cuisine and Pastry
École Ducasse, named the World’s Best Culinary Training Institution for three consecutive years, has unveiled the key trends it expects to shape 2026. True to…
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5 Warning Signs Your Hospitality Business May Be at Financial Risk
Jonathan Cooper, Director and Founder of The Director’s Helpline and The Director’s Choice The pressures facing hospitality operators in 2026 are unlike anything the sector…
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Three Growth Levers Hospitality SMEs Can Pull During Uncertain Times
By Matthew Adams-Nel, Managing Director of Hospitality at ClearCourse (https://clearcourse.co.uk/) Independent hospitality businesses face a lot of uncertainty going into 2026. The U-turn on how…
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Enhancing Restaurant Profitability Immediately with Real-Time Insight
By Christian Mouysset Co-Founder – Sales at Tenzo (https://www.gotenzo.com/) The hospitality industry is facing unprecedented challenges. Having survived the upheaval of COVID through innovative thinking…
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takepayments Release UK Dining Trends Report, Revealing the Habits Shaping the UK Restaurant Scene
• 8% of diners in the study admitted to leaving a restaurant without paying for their meal • 21% of diners are so put off…
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Is AI Search Making Hotel Websites Obsolete?
By Filip Linek is the Founder and CEO of FLAE Robotics (https://flaerobotics.ai/) Artificial intelligence tools are reshaping travel searches by offering instant, customized trip plans…
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