Tips For Negotiating A Commercial Lease
By Paul Davies, Head of Commercial Property at Harper James (www.harperjames.co.uk), shares some practical tips for those looking to negotiate a lower rent payment. Whether…
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Professional Comment
Why Hospitality Contact Centres Need to Plan, Schedule, and Forecast Differently
By Nathan Stearns, Vice President, Product Management, WEM, NICE (www.nice.com) In an industry where many customers expect 24/7 service, the contact centre is indispensable. With…
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4 Ways Managers Can Support Mental Wellbeing In Hospitality Workers
By Kelly Friel from tool and PPE experts Zoro (www.zoro.co.uk) With mental health being an important topic in the hospitality industry as of late, Kelly…
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Transforming Efficiency and Customer Experience within Hospitality
By Jay Kim, Managing Director BIXOLON (www.bixoloneu.com) The UK restaurant industry expected to grow 15% between 2022 and 2027 to £90 billion. But how are…
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How Holiday Leave And Pay Should Be Calculated For Part-Year Workers
By Paul Kelly, Partner and Head of Employment (https://www.lawblacks.com/) Paul Kelly, Partner and Head of Employment at Blacks Solicitors shares his insight into what hospitality…
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Serving Up The Perfect CX Strategy For Your Food and Beverage Brand
By Dan Mårtensson — VP Marketing & eCommerce Business Development, Merchant Services at Worldline (www.worldline.com) In the competitive food and beverage (F&B) industry, brands must…
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Chasing Debt: Challenges and Options
By Jason Smalley, Lawyer at The Legal Director (www.thelegaldirector.co.uk) According to a recent survey by financial comparison website, NerdWallet, 55% of SMEs in the UK…
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How Restaurants Can Fight Inflation and Boost Customer Loyalty
By Zhong Xu, CEO and Co-Founder, Deliverect (www.deliverect.com) “Today, inflation is a reality that the restaurant and hospitality sector has no choice but to contend…
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Retention In Hospitality: Building An Attractive and Engaging Work Environment
Ben Gabbitas, Talent and Resourcing Director at Valor Hospitality (www.valorhospitality.com) explores how hospitality providers can attract the best candidates, and retain them. The hospitality industry…
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Tackling the Pressures That Face Hospitality Workers
By Chris Gamm, CEO at the Springboard Charity (https://springboard.uk.net/) Hospitality is an exciting and dynamic career, packed with progression and opportunity. It is a passion…
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Navigating Customer Expectations: How to Optimise Brand Reputation and Drive Growth
By Tracey Pankhurst, Senior CX Strategist, Reputation (www.reputation.com) Since the pandemic, the hospitality industry has had to contend with closures, staff shortages, job losses, and…
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Is Cash Still King?
Nicky Severn from Loomis UK (www.loomis.co.uk) discusses the importance of cash in today’s society and how those in the hospitality sector can best manage this…
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Tipping Point: An Employer’s Guide To The New Gratuities Law
By Lee Jefcott, head of the Leisure and Hospitality sector group at leading independent law firm Brabners. (www.brabners.com/sectors/retail/leisure-and-hospitality) Many hospitality workers rely on customer tips…
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HMRC Fines Well-Known Employers Over Minimum Wage Breaches
By Waqar Shah, a Partner specialising in Tax Disputes at Kingsley Napley LLP (www.kingsleynapley.co.uk) HMRC recently fined, named and shamed 200 companies found to have…
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Drinking Through the Mask: Age Verification Hurdles in On Trade Sectors Post COVID-19
By Ed Heaver, CEO of Serve Legal (www.servelegal.co.uk) COVID-19 changed drinking habits. Alcohol sales increased by 2% – 5% across the globe and drinkers rejoiced…
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