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BusinessProfessional Comment

Tips For Negotiating A Commercial Lease

July 31, 2023 Business,  Hospitality,  Professional Comment,  Property and Professional

By Paul Davies, Head of Commercial Property at Harper James (www.harperjames.co.uk), shares some practical tips for those looking to negotiate a lower rent payment. Whether…

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BusinessProfessional Comment

Why Hospitality Contact Centres Need to Plan, Schedule, and Forecast Differently

July 31, 2023 Business,  Hospitality,  Professional Comment

By Nathan Stearns, Vice President, Product Management, WEM, NICE (www.nice.com) In an industry where many customers expect 24/7 service, the contact centre is indispensable. With…

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Professional Comment

4 Ways Managers Can Support Mental Wellbeing In Hospitality Workers

July 31, 2023 Hospitality,  Hospitality Workers,  Mental Health,  Professional Comment

By Kelly Friel from tool and PPE experts Zoro (www.zoro.co.uk) With mental health being an important topic in the hospitality industry as of late, Kelly…

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Professional Comment

Transforming Efficiency and Customer Experience within Hospitality

July 28, 2023 Hospitality,  Professional Comment

By Jay Kim, Managing Director BIXOLON (www.bixoloneu.com) The UK restaurant industry expected to grow 15% between 2022 and 2027 to £90 billion. But how are…

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Professional Comment

How Holiday Leave And Pay Should Be Calculated For Part-Year Workers

July 28, 2023 Hospitality,  Hospitality Workers,  Professional Comment

By Paul Kelly, Partner and Head of Employment (https://www.lawblacks.com/) Paul Kelly, Partner and Head of Employment at Blacks Solicitors shares his insight into what hospitality…

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Professional Comment

Serving Up The Perfect CX Strategy For Your Food and Beverage Brand

July 28, 2023 Food and Drink,  Hospitality,  Professional Comment

By Dan Mårtensson — VP Marketing & eCommerce Business Development, Merchant Services at Worldline (www.worldline.com) In the competitive food and beverage (F&B) industry, brands must…

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BusinessProfessional Comment

Chasing Debt: Challenges and Options

July 28, 2023 Business,  Hospitality,  Professional Comment

By Jason Smalley, Lawyer at The Legal Director (www.thelegaldirector.co.uk) According to a recent survey by financial comparison website, NerdWallet, 55% of SMEs in the UK…

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Professional Comment

How Restaurants Can Fight Inflation and Boost Customer Loyalty

July 7, 2023 Food and Drink,  Hospitality,  Professional Comment,  Restaurants

By Zhong Xu, CEO and Co-Founder, Deliverect (www.deliverect.com) “Today, inflation is a reality that the restaurant and hospitality sector has no choice but to contend…

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Professional Comment

Retention In Hospitality: Building An Attractive and Engaging Work Environment

July 7, 2023 Hospitality,  Hospitality Workers,  Professional Comment

Ben Gabbitas, Talent and Resourcing Director at Valor Hospitality (www.valorhospitality.com) explores how hospitality providers can attract the best candidates, and retain them. The hospitality industry…

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Professional Comment

Tackling the Pressures That Face Hospitality Workers

July 7, 2023 Hospitality,  Hospitality Workers,  Professional Comment

By Chris Gamm, CEO at the Springboard Charity (https://springboard.uk.net/) Hospitality is an exciting and dynamic career, packed with progression and opportunity. It is a passion…

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Professional Comment

Navigating Customer Expectations: How to Optimise Brand Reputation and Drive Growth

July 7, 2023 Hospitality,  Professional Comment

By Tracey Pankhurst, Senior CX Strategist, Reputation (www.reputation.com) Since the pandemic, the hospitality industry has had to contend with closures, staff shortages, job losses, and…

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Professional Comment

Is Cash Still King?

July 7, 2023 Business,  Hospitality,  Professional Comment,  Pubs,  Restaurants

Nicky Severn from Loomis UK (www.loomis.co.uk) discusses the importance of cash in today’s society and how those in the hospitality sector can best manage this…

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BusinessProfessional Comment

Tipping Point: An Employer’s Guide To The New Gratuities Law

July 7, 2023 Business,  Hospitality,  Hospitality Staff,  Professional Comment

By Lee Jefcott, head of the Leisure and Hospitality sector group at leading independent law firm Brabners. (www.brabners.com/sectors/retail/leisure-and-hospitality) Many hospitality workers rely on customer tips…

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Professional Comment

HMRC Fines Well-Known Employers Over Minimum Wage Breaches

July 7, 2023 Employment,  Hospitality,  Hospitality Staff,  Professional Comment

By Waqar Shah, a Partner specialising in Tax Disputes at Kingsley Napley LLP (www.kingsleynapley.co.uk) HMRC recently fined, named and shamed 200 companies found to have…

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Professional Comment

Drinking Through the Mask: Age Verification Hurdles in On Trade Sectors Post COVID-19

July 7, 2023 Alcohol,  Food and Drink,  Professional Comment

By Ed Heaver, CEO of Serve Legal (www.servelegal.co.uk) COVID-19 changed drinking habits. Alcohol sales increased by 2% – 5% across the globe and drinkers rejoiced…

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