There has been a lot of publicity in recent weeks surrounding those that are involved in the selling on of ‘fake reviews’ including the owner of an Italian promotions company being convicted and imprisoned for selling fake reviews to hundreds ...

Food & hotel services director Jon Bicknell is responsible for catering and hospitality in one of the UK’s fastest growing care home operators. Using his unique insight and experience, he looks at what the country’s changing demographics means for pubs, ...

With new restaurants opening what seems like every other day and more and more shoppers going online, customer loyalty is becoming increasingly important. Eloise Sheppard, Managing Director of Call Systems Technology, has been getting to the heart of what really ...

By Richard Powell at YouClaim Despite the number of fatal and non-fatal workplace-related injuries in the UK decreasing by 45% and 51% respectively over the last 10 years, many businesses are still guilty of breaching Health and Safety Executive (HSE) ...

It’s difficult to remember what drinking beers and spirits was like before the craft drinks revolution. Suffice to say, genuinely tasty beverages that were founded on taste and creativity, rather than global branding and mass-production, were hard to come by ...

Understanding how food grade gases can deliver a great drink Food grade industrial gases can help you to deliver a superior product to your customers, but it’s important to understand your responsibilities in utilising this important commodity. Things to consider: ...

Digital networks are now the backbone of every hospitality company’s operation. But they are also a very attractive target for cyber criminals. Paul Leybourne of Vodat International examines the key cyber security threats facing hospitality firms – and how they ...

By Tom Wordie, Head of Partnerships at AndCo Businesses in the hospitality industry tend to make a large majority of their revenue in the evenings and towards the end of the week. Bars and restaurants often occupy beautiful spaces that ...

Brand ambassadors, face-to-face marketing and experiential activations can deliver major benefits for restaurants and fast-food chains, driving footfall and engaging new audiences, says Dorian Payne, Head of Operations at StreetPR. In the hospitality industry, restaurants and fast-food operators are used ...

Customers usually read online reviews of a restaurant before they visit. The UK’s Bright Local reports that by 2017, 85% of all consumers, regardless of industry, were using reviews to make a decision. Even more tellingly, 94% of UK consumers ...