How The ‘Consumerisation’ Of Tech Reduces Operational Strain At Busy Times
By Andrew Laughlan, Head of Enterprise at Uber for Business UK The hospitality industry is used to ramping up operations to deal with peak activity…
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Professional Comment
AI, Robotics and Human Reskilling: The State of Hospitality Report 2025-2026 Published by Les Roches Spark
By Carlos Diez de la Lastra, CEO of Les Roches (https://lesroches.edu/) Les Roches, a distinguished institution dedicated to fostering innovative and entrepreneurial leaders of tomorrow…
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Nearly 60% Of Consumers Would Change Travel Plans To Avoid A Tourist Tax
By Chris Tate, Head of Travel at RSM (https://www.rsmuk.com) • Almost a third (29%) of consumers are more likely to avoid tourist tax locations; •…
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Pubs Saw Revenue Increase As High As 40% During Six Nations Matches
With the Six Nations fast approaching, now is the time for pubs, bars and restaurants to position themselves as the go-to destination for rugby fans….
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Data-Led Diversification Helps Operators Meet Guest Needs
By Patrick Clover, Founder and CEO at Stampede (https://stampede.ai/) Customer behaviour across the hospitality sector is changing. Adults of all ages are going out with…
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Maintenance Matters Navigating the Risks of Failing to Gain Planning Consent for Changes in the Catering Industry
By Simon Barry, Associate Director, Boyer (part of LRG) – www.boyerplanning.co.uk Competition is fierce in the hospitality industry, which is why it is important for…
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Hospitality In 2026: Three Key Trends For The Optimal Guest Experience
By Geoff Ryskamp, VP and Executive Advisor, Hospitality at Medallia (www.medallia.com) As we look ahead to 2026, the next year will be a pivotal year…
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2026: Looking Ahead With Lessons Learned From Covid-19
By James Breese, Partner at Stewarts (www.stewartslaw.com) Covid-19 decimated the hospitality sector from March 2020. The Financial Conduct Authority (FCA) estimated in 2020 that 370,000…
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Putting the Gen Z in Veganuary
Veganuary remains a valuable commercial opportunity for foodservice operators, offering a defined annual moment to trial new dishes, attract younger, more diverse consumer demographics and…
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Digital ID: Nearly 1-in-4 Underage Sales Check Still Fail
By Kate Rand, CEO of Serve Legal (www.servelegal.co.uk) Every day, retailers and hospitality operators carry significant responsibility on their shoulders. Peak trading periods bring welcome…
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Why Investors Are Increasingly Backing British Hotels
By Giles Fuchs, Owner and Co-Managing Director of Burgh Island Hotel and The Pilchard Inn After years of disruption and recalibration, Britain’s hospitality sector is…
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Pubs and the 2026 Business Rates Revaluation – As Government Acknowledges Need for Support
By Alex Probyn, Practice Leader for Europe & Asia-Pacific Property Tax, global tax firm Ryan (www.ryan.com) The clock is ticking towards April 2026, and Britain’s…
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2026 Trends To Watch For: What’s New In Sustainable Hospitality?
By Jocelyn Doyle, Head of Marketing & Communications, The Sustainable Restaurant Association (https://thesra.org) 1. WHAT DOES Wellness LOOK LIKE in 2026? Health and wellness will…
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Keeping Christmas Profits and Productivity on Track
The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee shops typically thrive during this…
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From Lattes to Lettuce: M&S Shifts Focus from Café Culture to Fresh Food Retail
By Julie Gowland, Partner and Head of Licensing within the Regulatory and Corporate Defence Team at Birketts LLP (www.birketts.co.uk) Marks & Spencer’s decision to close…
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