Professional Comment

By Srdjan Milekovic, SVP Operations at Hyatt (www.hyatt.com)

The outbreak of Covid-19 has fundamentally changed the way we communicate and connect with each other and has brought about a need to innovate and

By Gareth Ogden, Partner, haysmacintyre (www.haysmacintyre.com)

As the Government releases its new three-tier system for local lock- downs and the hospitality sector eyes the future with a wary gaze, recent industry news

By Frederick Szydlowski, CMO and co-founder, Embargo (www.embargoapp.com)

The hospitality sector has historically taken a curious approach to customer loyalty. Despite repeat business from loyal customers being

By Anthony Tattum, PR and Marketing Specialist/CEO at Big Cat Agency (https://bigcatagency.com) THE ELEPHANT IN THE ROOM It is no secret that the hospitality sector…

By Demi Edmunds of TextAnywhere (www.textanywhere.com)

The economic impact of the coronavirus is undeniable.That said, during this continually uncertain time, businesses and organisations have

By Peter Teska, Global Infection Prevention Application Expert, Diversey

The novel coronavirus pandemic has ushered in a new era of house- keeping. Some large hospitality chains have turned to accreditation

By John Bell of Clarke Bell (www.clarkebell.com)

The Government’s initiative to help the hospitality sector with the introduction of the ‘Eat Out to Help Out’ scheme has been a success with

By Andy Wingate, Senior Category Manager On Trade at HEINEKEN UK

Since lockdown and subsequently reopening were first announced, here at HEINEKEN we’ve conducted a number of pieces of research to

By Alex Balcombe, Partner at Harris Balcombe (www.harrisbalcombe.com)

After Leicester’s local lock- down saw the UK government order the immediate closure of non-essential stores and delayed the reopening of

By Pranav Bhanot, a commercial litigation solicitor specializing in the hospitality sector at law firm Meaby&Co Solicitors (www.meaby.co.uk)

By Nick Wilson, Director of Health & Safety Services at Ellis Whittam

Since restaurants, bars, pubs and cafes in England have emerged from their three-month hibernation, employers are constantly

By Nick White, head of alcohol at SHS Group, owner of WKD (www.shs-group.co.uk)

The hospitality industry hasn’t always adopted technology as quickly as it might*. After all, going to the pub is about meeting people and having personal experiences.

By Kunal Sawhney, CEO of Kalkine (www.kalkine.co.uk)

The “new weekend” of the British hospitality industry came to an end on 31 August, Chancellor Rishi Sunak’s most popular support scheme

By Jonathan Richards, CEO and Founder of Breathe (www.breathehr.com)

The pandemic has taken a huge toll on the hospitality industry. Pizza Express announcing the closure of high street outlets, resulting in a loss

By Dan Joyce, General Manager EMEA, SafetyCulture (https://safetyculture.com)

The COVID-19 pandemic has revolutionised the business landscape when it comes to health and safety.We used to think of “high risk