BBPA Warns Employment Proposals Could Backfire on Business and Workers
Proposed employment changes could create major new costs for the beer and pub sector, the British Beer and Pub Association has warned, as it urges…
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Leisure
New Customer Service Survey Shows Gulf Between Hospitality Business Belief and Customer Experience
A new report by Moneypenny, the leading customer conversations company, shows that across every form of contact, hospitality companies scored themselves significantly higher for customer service than customers do.
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Marston’s Signs British Dyslexia Association Pledge to Build Accessibility into Everyday Working Life
Marston’s has signed the British Dyslexia Association workplace pledge, making a public commitment to building accessibility into how it communicates, trains and supports colleagues across the business.
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Europe Captures One-Third of Global Leisure Travel Spending
As millions of travellers head abroad during the peak summer holiday season, Europe has reinforced its position as the world’s leading leisure travel destination, capturing…
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Foodservice Inflation Continues in July as Drought Concerns Mount
Food and drink prices in hospitality rose by 0.2% month-on-month in July, the latest Foodservice Price Index from NIQ and Prestige Purchasing reveals. While the…
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Inflation and Rising Energy Costs Squeeze Hospitality Businesses and Consumers, NTIA Warns
UK Consumer Prices Index inflation jumped to 2.9% in July up from 2.6% the previous month. The rise was driven by a 13% increase in…
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World Cup and Summer Heat Drive Strongest Month of 2026 for UK Pubs and Bars
The latter stages of the FIFA World Cup and prolonged hot weather combined to deliver one of the strongest trading months of 2026 for the UK On Trade, according to the latest Market Watch from The Oxford Partnership and Vianet’s BevMetrics.
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Tom Kerridge at Wetherspoon to Highlight VAT Campaign
Michelin-starred chef and television presenter Tom Kerridge met with staff and customers at Wetherspoon’s, The Grand Assembly pub (Marlow, Buckinghamshire), to highlight his campaign to…
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Summer Boost for Hoteliers Absorbed by Higher Costs as Profit Margins Stand Still
Hoteliers were able to hike room rates in June as demand held strong, helped by the good weather, but profit margins stood still, according to…
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World Cup Fails to Reverse Pub Footfall Decline in June Study Reveals
The anticipated boost for the UK’s pubs from this summer’s World Cup slowed the year-on-year decline in punters during the first half of the tournament in June…
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Operators Urged To Respond To Zero Hours Consultation
UKHospitality is urging operators to make their voice heard in the Government’s consultation on changes to zero hours contracts and shifts under the Employment Rights Act.
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Hospitality Job Cuts Continue Despite Services Sector Growth
The UK’s services sector reported renewed growth last month, but employment across hospitality and other consumer-facing industries kept falling — extending a jobs slump that…
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Butcombe Group’s H1 Growth Powered by Sales and Estate Investment
Pub operator and brewer BUTCOMBE GROUP has unveiled financial results for the first half year of trading in 2026, revealing an exceptionally resilient period for the group despite challenging trading conditions.
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“VAT’S THE PROBLEM”: Hospitality Operator Puts Its Message On Every Staff Shirt
A hospitality operator has taken its support for a lower VAT rate off the picket line and onto the shop floor — literally stitching the message into its staff uniforms.
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Expanded Holiday Tax Will Hike Costs For Families UKHospitality Warns
UKHospitality has warned that Government plans to extend tourist tax powers to every strategic authority in England could put 33,000 hospitality jobs at risk…
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