Research Reveals Precarious Nature Of Customer Loyalty
Customer loyalty is fragile, and hospitality is no exception, with new figures from Zonal’s latest GO Technology report in partnership with CGA by NIQ, revealing…
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Beer Bottle Charge Needs Rethink Says CAMRA
The Department for Environment, Food and Rural Affairs (Defra) has released the first indicative base fees for extended producer responsibility (EPR) scheme for packaging, which…
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Hospitality Leaders Stay Cautious But Relief On Inflation Raises Hopes On Sales And Margins
Britain’s hospitality leaders are cautious about the future as pressure on the cost of doing business continues, CGA by NIQ’s latest Business Confidence Survey reveals….
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Proper Pubs Launches Heroes Of Hunger Campaign
Proper Pubs, the award-winning community wet-led operator division of Admiral Taverns which has over 200 pubs across England, Scotland and Wales, has launched a brand-new,…
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Fall in Small Business Confidence as Employment Costs Take a Toll, New Report Finds
Small business confidence fell back into negative territory in the second quarter of this year, losing the ground made up by the first quarter’s welcome…
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Urban Pubs & Bars Acquires Eleven New Sites
The rapid growth of London’s pub and dining group, Urban Pubs & Bars continues with the acquisition of eleven new sites. Urban Pubs & Bars…
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The Bell At Broadway To Join St Austell Brewery’s Pub Estate
South West brewer and pub operator St Austell Brewery is acquiring The Bell at Broadway near Ilminster. The Bell at Broadway is a recently refurbished…
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Stourbridge Pub Receives £362,000 Makeover
The Ashwood Inn on Sandringham Place in Stourbridge has reopened following a major investment of £362,000. The pub is part of Proper Pubs – the…
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CAMRA Seeks Best-Looking Pubs In The Country
Historic England Award for Conservation 2024 winner The Vines, Liverpool The Campaign for Real ale (CAMRA) has relaunched its Pub Design Awards to seek out the…
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Foodservice Inflation Continues To Ease, But Beverage And Vegetable Prices Rise
The latest Foodservice Price Index (FPI) report from Prestige Purchasing and CGA by NIQ reveals more progress in the fight against inflation in the hospitality…
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Leaked Government Plans to Extend Smoking Ban
Smoking could be banned in pub gardens, outdoor restaurants and outside stadiums, according to “leaked” reports. The measures are presently being considered by ministers according…
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Punch Pubs & Co Joins Forces With Biffa To Clear Cannock Chase’s Woodlands
Pub company Punch Pubs & Co have participated in a woodland clean at Cannock Chase as part of a joint effort to protect its natural…
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Popular Wrexham Village Pub Festival Is A Roaring Success
A popular Wrexham pub’s annual music and beer festival has proved to be a roaring success when it took place over the August Bank Holiday…
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Brits Defy Mixed Weekend Weather To See Moderate Growth For The UK On Trade
Despite the nation’s high hopes, the weather proved to be up and down in the On Trade over the recent August Bank Holiday. 45.3 million…
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Exceeding Customer Expectations
Hospitality should be based on exceeding customer expectations. The better the operator does to impress its customers, the better its reputation and customer retention. Unfortunately,…
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