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Yorkshire Coast Brewery Crowned Britain’s Best Growth Story In National Competition

Wold Top Brewery in Driffield, East Yorkshire has won the national Best Growth Story category in the GREAT Faces of British Business competition. The Business is GREAT Britain campaign launched the competition in November 2014, in association with BT Business, to find the most innovative and exciting UK businesses. It drew to a close today

Little Things Prove a Big Earner Research Reveals

Little things can mean big business for operators, with new research revealing that a whopping 87% of consumers would return to a hotel or restaurant that went the extra mile, rising to 90% amongst 18-34 year olds. A warm welcome from reception, service with a smile and complimentary mints proved the top three little things

Hotel Industry Among Best In Britain At Handling Customer Phone Calls

Hotels rank among the best businesses in Britain when it comes to their phone manner, new research has revealed. The study of 1,000 consumers, conducted on behalf of PH Media Group, discovered 50 per cent are satisfied with the way the hospitality industry handles their calls, putting it behind only dentistry (53 per cent) in

The Race Is On Amongst Future MPs For Pub-Goers’ Votes

CAMRA has today announced that 500 election candidates from across the parties have pledged support for community pubs and real ale ahead of the General Election. CAMRA has issued a challenge to each of the parties to get their candidates to add their support. The 500 candidates have pledged to: Support well-run community pubs Promote

Yorkshire Coast Brewery Crowned Britain’s Best Growth Story In National Competition

030515 UNP Kindred 33025 GREAT Faces of British Business082 (3)Wold Top Brewery in Driffield, East Yorkshire has won the national Best Growth Story category in the GREAT Faces of British Business competition. The Business is GREAT Britain campaign launched the competition in November 2014, in association with BT Business, to find the most innovative and exciting UK businesses. It drew to a close today with an awards ceremony at the BT Tower in London.

Named Britain’s Best Growth Story, Wold Top Brewery impressed both the national judging panel and the public, with a high number of online votes cast in its favour. Winners were selected by a combination of the public vote and national judges’ scores. They received their award from Danny Longbottom, Managing Director of BT’s UK SME Business. A full list of national winners and the regional shortlist is available at: www.greatbusiness.gov.uk/competition.

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Little Things Prove a Big Earner Research Reveals

tic tac pillow packLittle things can mean big business for operators, with new research revealing that a whopping 87% of consumers would return to a hotel or restaurant that went the extra mile, rising to 90% amongst 18-34 year olds. A warm welcome from reception, service with a smile and complimentary mints proved the top three little things that make a big difference to consumers.

This fresh new research*, commissioned by Ferrero – the Italian family-owned confectionery company who’s portfolio includes tic tac® – delved into the small but important issues that make a good impression with consumers, including the role of mints. Despite the fact consumers were happy to receive complimentary mints, the research revealed that 60% believe a bowl of open mints at a hotel or restaurant reception looked dated and unhygienic.

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Hotel Industry Among Best In Britain At Handling Customer Phone Calls

PH Media image_2Hotels rank among the best businesses in Britain when it comes to their phone manner, new research has revealed.

The study of 1,000 consumers, conducted on behalf of PH Media Group, discovered 50 per cent are satisfied with the way the hospitality industry handles their calls, putting it behind only dentistry (53 per cent) in terms of Britain’s best performing.

Hotels’ satisfaction rating is also much higher than the average for all businesses, which came out at just 23 per cent. The printing trade performed the worst of all industries included in the survey after scoring just 18 per cent.

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The Race Is On Amongst Future MPs For Pub-Goers’ Votes

CAMRA has today announced that 500 election candidates from across the parties have pledged support for community pubs and real ale ahead of the General Election. CAMRA has issued a challenge to each of the parties to get their candidates to add their support.

The 500 candidates have pledged to:

  • Support well-run community pubs
  • Promote Britain’s 1,300 breweries
  • Represent pub goers and beer drinkers

Candidates from 350 constituencies backed the campaign. So far Labour candidates have shown the most support with 167 backing the pledges, with Conservatives at 108, Liberal Democrats at 103, the Green Party at 76 and finally UKIP with 31. Read more

Applications For BBC Masterchef “The Professionals” 2015 Now Open

Professional chef applications are now open for the eighth series of the popular BBC One series Masterchef-The Professionals

All applicants must be aged 20 or over on 1 May 2015, and need to have worked as a chef in a professional kitchen for at least two years, or have minimum qualifications at NVQ Level 3 or equivalent. Applicants from Northern Ireland must have the NTCB certificate in Professional Cookery.

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Public Health Minister Congratulates Industry On Removal Of 1.3 Billion Units Of Alcohol

Public Health Minister Jane Ellison has congratulated the drinks industry on its success in removing 1.3 billion units of alcohol from the UK market at an event in Parliament last night. Hosted by the All-Party Parliamentary Beer Group, in partnership with the British Beer & Pub Association and the Portman Group, the event marked the successful initiative which is part of the Government’s Public Health Responsibility Deal.

To show the range of innovative products now available, British Beer & Pub Association members provided a selection of great-tasting, lower-strength alcohol beers, including Harveys R, Guinness Mid-Strength, Fosters Radler, Adnams Sole Star, Manns Brown Ale, Hook Norton Mild, Carling Zest, Carlsberg Citrus and Carlsberg Blackcurrant.

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UK Businesses Miss Out On £1.8 Billion A Month As Disabled People ‘Walk Away’ From Poor Service

London, UK – A report released today by the Extra Costs Commission led by disability charity Scope finds that 75 per cent of disabled people and their families have walked away from a UK business due to poor service.

Drawing upon research conducted by Business Disability Forum (BDF) in 2006 on the value of the ‘Walk Away Pound’, or the income lost by businesses that fail to make goods and services accessible to disabled people, the Commission surveyed over 2000 disabled people to find that businesses are losing an estimated £1.8 billion a month by ignoring the needs of disabled customers.

3 in 4 people reported they and families moved spending away from businesses including supermarkets, banks, utilities, restaurants and transport companies as a result of poor service and lack of disability awareness. The Commission has urged businesses to do more to value and serve the ‘purple pound’- an estimated £212 billion market. Read more

Free Zero Waste Business Support From Relaunched Food Waste Network

MP for Dudley North, Ian Austin MPThe Food Waste Network, a free service helping any UK business achieve zero waste, is relaunching at Waste-Works, the only waste and resource event dedicated to the food and drink industry, which will take place at the ExCeL Centre, London, from 22-25 March 2015. This zero waste initiative by eco packaging firm Vegware maps and monitors all UK food waste recycling services – collection routes by postcode, all commercial and industrial processing facilities and on-site food waste systems. A free online service www.foodwastenetwork.org.uk match makes any UK business with its ideal food waste recycling. Read more

ALMR Hails Confidence Of Industry As SME Survey Shows Growth

Research released this week by the Department for Business, Innovation and Skills has shown that licensed hospitality businesses are driving growth in Britain.

The Small Business Survey 2014 has found that 32% of small and medium-sized employers (SMEs) expect to be employing more people in 12 months’ time, while ALMR research shows that 57% of pub and bar operators will be recruiting more staff this year than last.

ALMR CEO Kate Nicholls, said: “The report shows the extent to which licensed hospitality is a bellwether for the wider economy – we were hit harder than most by the recession but as growth returns and wages increase, confidence is rightly high.

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Hotel Values Rise Across Europe

HVS LogoEurope’s hotels witnessed their fifth consecutive year of value growth last year, with properties in the UK and Southern Europe seeing some of the biggest gains, according to the 2015 European Hotel Valuation Index, published this week by global hotel consultancy HVS.

“Hotels in several cities have experienced significant value increases including Manchester and Birmingham which have both seen double digit growth following improved performance and growing investor interest,” said report co-author James Heavey, analyst, HVS London.

The city with the biggest value climb was Madrid, with an impressive 14% rise year-on-year. The average value (in euros) per hotel bedroom in the Spanish capital rose from €185,000 in 2013 to €211,000 in 2014 due to a slowdown in the city’s new hotel supply and renewed international demand for rooms, particularly in the corporate sector.

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