Death of the Chatbot
Patryk Luszcz, UK regional director at Profitroom (www.profitroom.com) says that hospitality needs a better AI conversation For years, hotels, pub groups and OTAs have relied…
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Author: News
Editor’s Viewpoint: The Great Advertising U-Turn – A Question of Trust and Consultation
By Peter Adams, Editor, CLH News. The past few days have provided a masterclass in policy development by leak, U-turn, and afterthought. The Government has…
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UK Cider Primed for a Strong Summer Season
Producers and retailers gear up as consumers turn to cider for summer refreshment. UK cider makers are gearing up for a buoyant summer as the…
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Heartwood Inns’ Launches Sixth Pub With Rooms
Award-winning Heartwood Inns has launched The Ragged Robin in Godalming, marking its sixth pub with rooms as it continues to expand toward its goal of…
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MBO at Buzzworks Fuels £100M+ Growth Ambitions
Kenny Blair, Co-Founder and Managing Director has led a family management buyout at Buzzworks. He will take control of the family business continuing with its…
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Deliveries And Takeaways Back To Growth In May As Damp Weather Keeps People At Home
Britain’s leading restaurant groups achieved year-on-year growth of 1.8% in delivery and takeaway sales in May, CGA by NIQ’s latest Hospitality at Home Tracker reveals….
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Nearly Half of UK Adults Now Regularly Drink Alcohol-Free Beers, Wines or Spirits
Nearly half (48%) of UK adults now regularly enjoy alcohol-free beers, wines and spirits – marking a fundamental shift in a nation once defined by…
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England’s First Women’s Euros Match To Generate £32m For The Hospitality Sector
UK consumers are forecast to spend £31.9m at hospitality venues as they watch England’s first match against France in the Women’s Euros tournament, a new…
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Kärcher Spotlights 90 Years Of Making A Difference With Nine Community Cleaning Projects
Kärcher is marking its 90th anniversary with a nationwide community initiative to professionally clean at least nine locations across the UK. These give back projects…
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Over 90% Of Hospitality Operators Cite Rising Costs As Top Challenge, New Survey Reveals
A recent survey by HEINEKEN UK’s digital platform eazle tools® has highlighted the mounting pressure on UK hospitality businesses, with rising costs identified as the…
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Bidfood’s Dr Andy Kemp Retires After Two Decades Championing Food and Fairness
Dr Andy Kemp FIH MBE, Executive Director at Bidfood – one of the UK’s leading foodservice providers – will retire at the end of June…
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Hospitality Insolvencies Down, But More To Come Following Downturn In Trade
Company insolvency statistics show accommodation and food services insolvencies were down 12% year-on-year from 313 (April 2024) to 275 (April 2025) and fell 2.5% month-on-month….
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Proper Pubs Announces First Ever Awards Gala
Proper Pubs, the award-winning community wet-led operator division of Admiral Taverns, has launched its first ever ‘Proper Pubs Awards Gala’, to celebrate the achievements of…
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Craft Union Pub Company Stomps Over 60 Miles To Raise More Than £20,000 For Charity
Teams from across Craft Union Pub Company came together on Tuesday for the second ever Crafty Stomp – a cross-country walking challenge that brought pubs,…
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Menu Strategies Diverge Across Channels as Operators Tackle Cost Pressures and Consumer Expectations
The latest quarterly insights from Lumina Intelligence’s Menu Tracker reveal diverging menu strategies across hospitality channels in response to rising cost pressures and evolving consumer…
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